Junior Process Executive – MRR
Requisition Number: 2280037
Category: Medical & Clinical Operations
Location: Chennai, Tamil Nadu, India
About Optum
Optum, a part of UnitedHealth Group, is a global leader in healthcare solutions. We combine care and technology to improve health outcomes and connect people with the resources they need.
Guided by diversity, inclusion, and innovation, we offer career growth, comprehensive benefits, and the opportunity to make a meaningful impact on communities worldwide.
Join us in advancing health equity and creating healthier lives for millions.
Role Overview
The Junior Process Executive – MRR is responsible for retrieving medical records from healthcare facilities on behalf of health plans and clients for both retrospective and prospective reviews. This is a full-time role requiring flexibility to work across 8-hour shifts during standard business hours.
Key Responsibilities
- Retrieve medical records remotely from healthcare providers and facilities in an accurate and timely manner.
- Ensure compliance with US federal and state regulations related to medical record retrieval.
- Review records for completeness and accuracy, and manage them through electronic health record systems.
- Maintain a tracking system to monitor the progress of record requests.
- Communicate updates with internal teams on retrieval status.
- Perform Quality Assurance (QA) and Quality Control (QC) checks as needed.
- Support process improvement initiatives, including testing and implementing new tools for efficiency.
- Work responsibly with PHI/PII data, ensuring confidentiality at all times.
- Assist with team collaboration and contribute to organizational growth opportunities.
- Adhere to company policies, directives, and compliance standards.
Required Qualifications
- Bachelor’s degree (any discipline).
- Minimum 6 months of BPO experience (Non-voice process) with strong communication skills.
- Proficiency in Microsoft Word, Excel (data entry, sorting/filtering, tables), and Outlook (emails and calendar).
- Flexibility to work different shifts, Saturdays, and Indian holidays.
Preferred Qualifications
- Knowledge of the US Healthcare Industry.
Core Skills
- Strong attention to detail and problem-solving ability.
- Excellent verbal and written communication.
- Ability to work under pressure, meet deadlines, and deliver quality service.
- Capable of working independently and collaboratively.
- Strong organizational skills for handling multiple tasks/projects.
- High integrity, confidentiality, and ethical standards.
Our Mission at UnitedHealth Group
We aim to help people live healthier lives and make the health system work better for everyone. We are dedicated to breaking barriers to care, addressing health disparities, and ensuring equitable access for all, especially marginalized groups. Environmental sustainability and health equity remain at the heart of our mission.
Job Details
- Requisition Number: 2280037
- Business Segment: Optum
- Employee Status: Regular
- Travel: No
- Country: India
- Overtime Status: Exempt
- Schedule: Full-time
- Shift: Day
- Telecommuter: No